Leaderboards/AI in Service Interactions

AI in Service Interactions

Last updated July 7, 2026

Rising Stars

New and hot

Rising Stars Researchers

1
Michael Gerlich
Swissmedic
2
Guangxiang Liu
Chinese University of Hong Kong
3
Fred Miao
The University of Texas at Arlington
4
Sebastian Wollny
Goethe University Frankfurt
5
Rong Wu
Beijing Language and Culture University
6
Guendalina Caldarini
University of Sunderland
7
Srikrishna Chintalapati
Indian Institute of Management Rohtak
8
Jeong Hyun Kim
University of Central Florida
9
Lorentsa Gkinko
Royal Holloway University of London
10
Scott Schanke
University of Wisconsin–Milwaukee

Rising Stars Papers

1
AI Tools in Society: Impacts on Cognitive Offloading and the Future of Critical Thinking
Societies|2025
630 cit.
2
Exploring AI-mediated informal digital learning of English (AI-IDLE): a mixed-method investigation of Chinese EFL learners’ AI adoption and experiences
Computer Assisted Language Learning|2024
222 cit.
3
Unpacking the role of motivation and enjoyment in AI-mediated informal digital learning of English (AI-IDLE): A mixed-method investigation in the Chinese context
Computers in Human Behavior|2024
114 cit.
4
Untangling the Relationship Between <scp>AI</scp> ‐Mediated Informal Digital Learning of English ( <scp>AI</scp> ‐ <scp>IDLE</scp> ), foreign Language Enjoyment and the Ideal <scp>L2</scp> Self: Evidence From Chinese University <scp>EFL</scp> Students
European Journal of Education|2024
64 cit.
5
AI Tools in Society: Impacts on Cognitive Offloading and the Future of Critical Thinking
SSRN Electronic Journal|2025
56 cit.
6
Exploring Motivators for Trust in the Dichotomy of Human—AI Trust Dynamics
Social Sciences|2024
43 cit.
7
The predictive effects of motivation, enjoyment, and self-efficacy on informal digital learning of LOTE: Evidence from French and German learners in China
System|2024
37 cit.
8
ChatGPT personalized and humorous recommendations
Annals of Tourism Research|2024
35 cit.
9
Digital empowerment for rural migrant students in China: Identity, investment, and digital literacies beyond the classroom
ReCALL|2025
27 cit.
10
Public Anxieties About AI: Implications for Corporate Strategy and Societal Impact
Administrative Sciences|2024
23 cit.

Emerging Leaders

Gaining momentum

Emerging Leaders Researchers

1
Timna Breßgott
Maastricht School of Management
2
Antje Martins
The University of Queensland
3
Michael Agyemang Adarkwah
Friedrich Schiller University Jena
4
Brighter Agyemang
University of Wollongong
5
Shubin Yu
Peking University
6
Miaoting Cheng
Shenzhen University
7
Brijesh Sivathanu
Christ University
8
Seongyong Lee
Korea National University of Education
9
Mohd Javaid
Jamia Millia Islamia
10
Gagandeep Singh Kundi
Brainly (United States)

Emerging Leaders Papers

1
What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education
Smart Learning Environments|2023
1.6k cit.
2
Systematic literature review on opportunities, challenges, and future research recommendations of artificial intelligence in education
Computers and Education Artificial Intelligence|2022
959 cit.
3
Understanding the adoption of Industry 4.0 technologies in improving environmental sustainability
Sustainable Operations and Computers|2022
807 cit.
4
Understanding the potential applications of Artificial Intelligence in Agriculture Sector
Advanced Agrochem|2022
777 cit.
5
Significance of machine learning in healthcare: Features, pillars and applications
International Journal of Intelligent Networks|2022
619 cit.
6
Large language models in education: A focus on the complementary relationship between human teachers and ChatGPT
Education and Information Technologies|2023
617 cit.
7
Enhancing smart farming through the applications of Agriculture 4.0 technologies
International Journal of Intelligent Networks|2022
543 cit.
8
Unlocking the opportunities through ChatGPT Tool towards ameliorating the education system
BenchCouncil Transactions on Benchmarks Standards and Evaluations|2023
517 cit.
9
ChatGPT for healthcare services: An emerging stage for an innovative perspective
BenchCouncil Transactions on Benchmarks Standards and Evaluations|2023
431 cit.
10
Digital economy to improve the culture of industry 4.0: A study on features, implementation and challenges
Green Technologies and Sustainability|2024
181 cit.

Current Senior Leaders

Established & currently active

Current Senior Leaders Researchers

1
Roland T. Rust
University of Maryland, College Park
2
Kerstin Dautenhahn
University of Waterloo
3
Ryan Wright
University of Virginia
4
Maja J. Matarić
University of Southern California
5
Yogesh K. Dwivedi
King Fahd University of Petroleum and Minerals
6
Doğan Gürsoy
University of Johannesburg
7
S. Shyam Sundar
Pennsylvania State University
8
Jochen Wirtz
National University of Singapore
9
Anita Williams Woolley
Carnegie Mellon University
10
Pei‐Luen Patrick Rau
Tsinghua University

Current Senior Leaders Papers

1
Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
International Journal of Information Management|2019
4.1k cit.
2
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
International Journal of Information Management|2023
3.7k cit.
3
Artificial Intelligence in Service
Journal of Service Research|2018
3.3k cit.
4
A survey of socially interactive robots
Robotics and Autonomous Systems|2003
3.1k cit.
5
Evidence for a Collective Intelligence Factor in the Performance of Human Groups
Science|2010
2.6k cit.
6
Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
International Journal of Information Management|2022
2.6k cit.
7
Setting the future of digital and social media marketing research: Perspectives and research propositions
International Journal of Information Management|2020
2.5k cit.
8
Artificial intelligence for decision making in the era of Big Data – evolution, challenges and research agenda
International Journal of Information Management|2019
2.5k cit.
9
Human Trust in Artificial Intelligence: Review of Empirical Research
Academy of Management Annals|2020
2.3k cit.
10
Customer satisfaction, customer retention, and market share
Journal of Retailing|1993
2.2k cit.

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