Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Raymond P. Fisk(University of Central Florida), Jochen Wirtz(National University of Singapore), Rebekah Russell‐Bennett(University of Canberra), Stephen J. Grove(Clemson University), Dominique A. Keeffe(Queensland University of Technology), Kate L. Daunt(Cardiff University), Lloyd C. Harris(University of Manchester)
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