Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Raymond P. Fisk(Texas State University), Jochen Wirtz(National University of Singapore), Rebekah Russell‐Bennett(Queensland University of Technology), Stephen J. Grove(Clemson University), Dominique A. Keeffe(Queensland University of Technology), Kate L. Daunt(Cardiff University), Lloyd C. Harris(University of Birmingham)
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