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Lloyd C. Harris

University of Manchester

ORCID: 0000-0002-9919-5762

Publishes on Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Psychology of Social Influence. 193 papers and 15.7k citations.

PubIndex Score98Top 2%How it's scored

193Publications

15.7kTotal Citations

First publication: 1986First senior author: 1986

Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Psychology of Social Influence Innovation and Knowledge Management Job Satisfaction and Organizational Behavior

Top publicationsby citations

The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy

Hongwei He, Lloyd C. Harris|Journal of Business Research|2020

Cited by 1.4k

The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

Lloyd C. Harris, Mark M.H. Goode|Journal of Retailing|2004

Cited by 1.4k

Leadership style, organizational culture and performance: empirical evidence from UK companies

Emmanuel Ogbonna, Lloyd C. Harris|The International Journal of Human Resource Management|2000

Cited by 1.1k

Social identity perspective on brand loyalty

Hongwei He, Lloyd C. Harris, Li Yan|Journal of Business Research|2011

Cited by 556

The Consequences of Dysfunctional Customer Behavior

Lloyd C. Harris, Kate L. Reynolds|Journal of Service Research|2003

Cited by 550