Possible determinants of consumers’ adoption of electronic grocery shopping in the Netherlands
Peter C. Verhoef(University of Groningen), Fred Langerak(Eindhoven University of Technology)
Cited by 295
Related Papers
Understanding Customer Experience Throughout the Customer Journey
|Journal of Marketing|2016|5.2k
Digital transformation: A multidisciplinary reflection and research agenda
|Journal of Business Research|2019|4.7k
Customer Experience Creation: Determinants, Dynamics and Management Strategies
|Journal of Retailing|2009|3k
From Multi-Channel Retailing to Omni-Channel Retailing
|Journal of Retailing|2015|2.4k
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
|Journal of Marketing|2003|1.5k