Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets
Md. Abu Issa Gazi(INTI International University), Abdul Rahman bin S Senathirajah(INTI International University), Abdullah Al Masud(University of Barishal), Md. Aminul Islam(Universiti Malaysia Perlis), Moumita Das(University of Barishal), Farid Ahammad Sobhani(United International University), Tahmina Rita(Jagannath University), Naznin Sultana Chaity(Ahsanullah University of Science and Technology)
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