Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets
Md. Abu Issa Gazi(Jiujiang University), Abdul Rahman bin S Senathirajah(INTI International University), Abdullah Al Masud(University of Barishal), Md. Aminul Islam(Prince Mohammad bin Fahd University), Moumita Das(University of Barishal), Farid Ahammad Sobhani(Eastern University), Tahmina Rita(Jagannath University), Naznin Sultana Chaity(Ahsanullah University of Science and Technology)
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