The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image
Md. Abu Issa Gazi(INTI International University), Tazizur Rahman(Jiujiang University), Abdullah Al Masud(University of Barishal), Abdul Rahman bin S Senathirajah(INTI International University), Abdullah Al Mamun(University of Barishal)
Journal of Open Innovation Technology Market and Complexity
February 2, 2024
Cited by 67
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