Leaderboards/Service and Product Innovation

Service and Product Innovation

Last updated July 7, 2026

Rising Stars

New and hot

Rising Stars Researchers

1
Lina Linde
Luleå University of Technology
2
Elizabeth H. Manser Payne
University of South Dakota
3
Chiara Ancillai
Marche Polytechnic University
4
Tomas Santa‐Maria
Universidad del Desarrollo
5
Ziboud Van Veldhoven
Laboratoire d'Informatique en Images et Systèmes d'Information
6
Shengqi Chen
University of Macau
7
Ilaria Mancuso
Polytechnic University of Bari
8
Konstantinos Solakis
University of West Attica
9
Pedro Carvalho
Polytechnic Institute of Viana do Castelo
10
Yihua Chen
Hainan University

Rising Stars Papers

1
How does digital enablement affect product customization? The roles of innovation capability and network embeddedness
Technological Forecasting and Social Change|2024
37 cit.
2
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach
International Journal of Contemporary Hospitality Management|2024
35 cit.
3
Value creation in data-centric B2B platforms: A model based on multiple case studies
Industrial Marketing Management|2024
33 cit.
4
The bright and dark sides of AI innovation for sustainable development: Understanding the paradoxical tension between value creation and value destruction
Technovation|2025
32 cit.
5
The role of explainable artificial intelligence (XAI) in innovation processes: a knowledge management perspective
Technology in Society|2025
25 cit.
6
Leadership in the metaverse: Building and integrating digital capabilities
Business Horizons|2024
19 cit.
7
Nurturing strategic agility through corporate venturing advisory: An exploratory analysis
Industrial Marketing Management|2024
18 cit.
8
The search for AI value: The role of complexity in human-AI engagement in the financial industry
Computers in Human Behavior Artificial Humans|2024
17 cit.
9
Business model innovation in the banking sector: How digital technologies transform innovation drivers in value mechanisms innovations
Journal of Engineering and Technology Management|2024
15 cit.
10
Strategic responses of tourism companies to institutional pressures in smart servitization
Journal of Hospitality and Tourism Management|2024
10 cit.

Emerging Leaders

Gaining momentum

Emerging Leaders Researchers

1
Néstor Fabián Ayala
Universidade Federal do Rio Grande do Sul
2
Nancy Bocken
Maastricht University
3
Antje Martins
The University of Queensland
4
Doroteya Vladimirova
University of Cambridge
5
Schirgi Eva
CAMPUS 02 University for Applied Sciences
6
Pai Zheng
Hong Kong Polytechnic University
7
İdil Gaziulusoy
The University of Melbourne
8
Alexandra Weinmann
University of Arts and Industrial Design Linz
9
Mihaela Rit
Unknown
10
Yeyen Sinarta
Bournemouth University

Emerging Leaders Papers

1
A call for action: The impact of business model innovation on business ecosystems, society and planet
Long Range Planning|2022
165 cit.
2
Towards regenerative business models: A necessary shift?
Sustainable Production and Consumption|2023
156 cit.
3
Maintenance planning recommendation of complex industrial equipment based on knowledge graph and graph neural network
Reliability Engineering & System Safety|2022
135 cit.
4
The Sufficiency-Based Circular Economy—An Analysis of 150 Companies
Frontiers in Sustainability|2022
132 cit.
5
Circular business model innovation in consumer-facing corporations
Technological Forecasting and Social Change|2022
121 cit.
6
An LLM-based vision and language cobot navigation approach for Human-centric Smart Manufacturing
Journal of Manufacturing Systems|2024
120 cit.
7
Circular business models for the fastmoving consumer goods industry: Desirability, feasibility, and viability
Sustainable Production and Consumption|2022
117 cit.
8
Leveraging error-assisted fine-tuning large language models for manufacturing excellence
Robotics and Computer-Integrated Manufacturing|2024
95 cit.
9
A visual reasoning-based approach for mutual-cognitive human-robot collaboration
CIRP Annals|2022
81 cit.
10
Human-object integrated assembly intention recognition for context-aware human-robot collaborative assembly
Advanced Engineering Informatics|2022
75 cit.

Current Senior Leaders

Established & currently active

Current Senior Leaders Researchers

1
Robert F. Lusch
University of Arizona
2
Leonard L. Berry
Agricultural Marketing Service
3
Stephen L. Vargo
University of Oklahoma
4
Samir Chatterjee
Claremont Graduate University
5
Paul P. Maglio
University of California, Merced
6
Pieter Jan Stappers
Delft University of Technology
7
Melissa Archpru Akaka
University of Denver
8
A. Parasuraman
Texas A&M University
9
Jim Spohrer
International Society of Service Innovation Professionals
10
Roland T. Rust
University of Maryland, College Park

Current Senior Leaders Papers

1
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Zenodo (CERN European Organization for Nuclear Research)|1988
21.2k cit.
2
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing|1985
17.2k cit.
3
Evolving to a New Dominant Logic for Marketing
Journal of Marketing|2003
14.4k cit.
4
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing|1985
10k cit.
5
The Behavioral Consequences of Service Quality
Journal of Marketing|1996
8.7k cit.
6
Service-dominant logic: continuing the evolution
Journal of the Academy of Marketing Science|2007
7.3k cit.
7
A Design Science Research Methodology for Information Systems Research
Journal of Management Information Systems|2007
7.2k cit.
8
The Behavioral Consequences of Service Quality
Journal of Marketing|1996
5.3k cit.
9
Co-creation and the new landscapes of design
CoDesign|2008
5.1k cit.
10
Refinement and reassessment of the SERVQUAL scale.
Journal of Retailing|1991
4k cit.

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