Outcome‐based service contracts in the defence industry – mitigating the challengesIrene C. L. Ng, Sai Nudurupati|Journal of service management|2010Cited by 167
Value co-creation in the delivery of outcome-based contracts for business-to-business serviceIrene C. L. Ng, Paul Tasker, Sai Nudurupati|Figshare|2010Cited by 46
Redefining Organisational Capability for Value Co-creation in Complex Engineering Service SystemsIrene C. L. Ng, Jason Peter James Williams, Sai Nudurupati|Decision engineering|2011Cited by 8