Quality framework for credence-based informational services: applying Kano’s methodAmritesh, Jayanta Chatterjee, Subhas Chandra Misra|Total Quality Management & Business Excellence|2016Cited by 11
Conceptualizing e-government service quality under credence based settingsAmritesh, Jayanta Chatterjee, Subhas Chandra Misra|International Journal of Quality & Reliability Management|2014Cited by 7
Positioning e‐government services in the credence based settingAmritesh, Jayanta Chatterjee, Subhas Chandra Misra|Transforming Government People Process and Policy|2013Cited by 6
Applying Gap Model for Bringing Effectiveness to e-Government ServicesAmritesh, Jayanta Chatterjee, Subhas Chandra Misra|International Journal of Electronic Government Research|2013Cited by 6
Emerging scenario of online counseling services in India: a case of e-government interventionAmritesh, Jayanta Chatterjee, Subhas Chandra Misra|Transforming Government People Process and Policy|2014Cited by 4