The development of a conceptual model of student satisfaction with their experience in higher educationAlex Douglas, John Dwyfor Davies, Robert McClelland|Quality Assurance in Education|2008Cited by 372
Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education contextAlex Douglas, John Dwyfor Davies, Alexander Douglas et al.|Studies in Higher Education|2014Cited by 164
Using critical incident technique (CIT) to capture the voice of the studentAlex Douglas, Lyn Sudbury, Robert McClelland et al.|The TQM Journal|2009Cited by 42