Determinants of continuance intention to use chatbots in retail settings: self-esteem as a moderator

Sima Ahmadpour(Universiti Sains Malaysia), Mana Khoshkam(Islamic Azad University South Tehran Branch), Amir Batouei(Universiti Sains Malaysia), Senali Madugoda Gunaratnege(Edith Cowan University), Hanh Thi My Vu(I-Shou University), Behzad Foroughi(I-Shou University), Soheil Kazemian(Edith Cowan University)
Asia-Pacific Journal of Business Administration
October 3, 2025
Cited by 3


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