Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors
Rui Li(Hebei University of Engineering), Mei-Yu Wang(Zhejiang International Studies University), Wen-Qi Ruan(Huaqiao University), Yong-Quan Li(Huaqiao University), Shu-Ning Zhang(Tsinghua University)
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