Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Seongseop Kim(Hong Kong Polytechnic University), Jungkeun Kim(Auckland University of Technology), Frank Badu‐Baiden(Hong Kong Polytechnic University), Marilyn Giroux(Auckland University of Technology), Youngjoon Choi(Hong Kong Polytechnic University)
International Journal of Hospitality Management
December 4, 2020
10.1016/j.ijhm.2020.102795
Cited by 543Open Access
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