Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction

Yongwook Ju(University of Houston), Ki‐Joon Back(University of Houston), Youngjoon Choi(Hong Kong Polytechnic University), Jin‐Soo Lee(Hong Kong Polytechnic University)
International Journal of Hospitality Management
August 7, 2018
10.1016/j.ijhm.2018.07.014
Cited by 258Open Access
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