Service Marketing and Management
Benedict G. C. Dellaert, Martin Wetzels(Ecole des Hautes Etudes Commerciales du Nord), J. Semeijn(Open University of the Netherlands), J.C. de Ruyter(Vrije Universiteit Amsterdam), Jos Lemmink(Maastricht University), Judith D. Kasper(Goethe University Frankfurt)
Unknown
January 1, 2007
Cited by 104
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