Measurement of service quality in banks: a comparative study between public and private banks in India
Sachin Kamble(Ecole des Hautes Etudes Commerciales du Nord), Ranjan Chaudhuri(Pôle Léonard de Vinci), Sudheer M. Dhume(Indian Institute of Management Mumbai), Rakesh D. Raut(Indian Institute of Management Ahmedabad)
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