Measurement of service quality in banks: a comparative study between public and private banks in India

Sachin Kamble(Ecole des Hautes Etudes Commerciales du Nord), Ranjan Chaudhuri(Pôle Léonard de Vinci), Sudheer M. Dhume(Indian Institute of Management Mumbai), Rakesh D. Raut(Indian Institute of Management Ahmedabad)
International Journal of Services and Operations Management
January 1, 2011
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