Visual summarization of incidents in the context of service delivery factories
Vagner Figuerêdo de Santana(IBM (United States)), Carina Missae(IBM (United States)), Cláudio Pinhanez(IBM (United States)), Alessandro Costa(Osservatorio Astrofisico di Catania), Silvia Cristina Sardela Bianchi(IBM (United States)), Elaine Naomi Watanabe(IBM (United States)), Rogério Abreu de Paula(IBM Research - Brazil)
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