Leaderboards/Patient Satisfaction in Healthcare

Patient Satisfaction in Healthcare

Last updated July 7, 2026

Rising Stars

New and hot

Rising Stars Researchers

1
Claudia Bull
Deakin University
2
Hanna B. Demeke
Centers for Disease Control and Prevention
3
Victor Gallegos-Rejas
The University of Queensland
4
Quiera Booker
National Cancer Institute
5
Brenden Drerup
Wright State University
6
Sha Liu
Henan Medical University
7
Safa Elkefi
Binghamton University
8
Mah Laka
The University of Adelaide
9
Aaron A. Tierney
Kaiser Permanente
10
Taha Hameduddin
University of Kentucky

Rising Stars Papers

1
Ambient Artificial Intelligence Scribes to Alleviate the Burden of Clinical Documentation
NEJM Catalyst|2024
349 cit.
2
Ambient Artificial Intelligence Scribes: Learnings after 1 Year and over 2.5 Million Uses
NEJM Catalyst|2025
97 cit.
3
Use of ChatGPT for education by engineering students in developing countries: a mixed-methods study
Behaviour and Information Technology|2024
20 cit.
4
Exploring Health Information–Seeking Behavior and Information Source Preferences Among a Diverse Sample of Cancer Survivors: Implications for Patient Education
Journal of Cancer Education|2024
19 cit.
5
Associations between child maltreatment and hospital admissions for alcohol and other substance use‐related disorders up to 40 years of age: Results from the Childhood Adversity and Lifetime Morbidity study
Addiction|2024
14 cit.
6
Patient-centered communication’s association with trust, satisfaction, and perception of electronic health records use among newly diagnosed patients with cancer
Frontiers in Communication|2024
11 cit.
7
Evaluating clinical decision support software (CDSS): challenges for robust evidence generation
International Journal of Technology Assessment in Health Care|2024
8 cit.
8
Predicting technological coproduction: An experimental study
Public Performance & Management Review|2025
7 cit.
9
Role of Virtual Reality in Improving Home Cancer Care: A Systematic Literature Review
Electronics|2025
7 cit.
10
Health Equity in the Era of Large Language Models
The American Journal of Managed Care|2025
6 cit.

Emerging Leaders

Gaining momentum

Emerging Leaders Researchers

1
Sheree Smith
The University of Adelaide
2
Jessica N. Pelkowski
Jacksonville College
3
Sanjiv Patel
University College Hospital
4
Ugwoke Eze Charles
University of Nigeria
5
Gina Lamprell
Macquarie University
6
Syed Irshad Ali Shah
Zhejiang University
7
Asma Shabbir
COMSATS University Islamabad
8
Mohamed Ayadi
University of Sfax
9
Neil W. Wagle
Harvard University
10
Christopher J. Miller
Christopher Newport University

Emerging Leaders Papers

1
Thoracic Society of Australia and New Zealand Position Statement on Acute Oxygen Use in Adults: ‘Swimming between the flags’
Respirology|2022
34 cit.
2
Intimate Partner Violence Screening for Women in the Veterans Health Administration: Temporal Trends from the Early Years of Implementation 2014-2020
Journal of Aggression Maltreatment & Trauma|2022
24 cit.
3
Integrating Intimate Partner Violence Screening Programs in Primary Care: Results from a Hybrid-II Implementation-Effectiveness RCT
American Journal of Preventive Medicine|2023
22 cit.
4
Factors influencing uptake of telemental health via videoconferencing at high and low adoption sites within the Department of Veterans Affairs during COVID-19: a qualitative study
Implementation Science Communications|2022
21 cit.
5
To increase patient use of video telehealth, look to clinicians
Health Services Research|2022
15 cit.
6
Developing Relational Coordination: A Qualitative Study of Outpatient Mental Health Teams
Administration and Policy in Mental Health and Mental Health Services Research|2023
14 cit.
7
Sustainability of the Collaborative Chronic Care Model in Outpatient Mental Health Teams Three Years Post-Implementation: A Qualitative Analysis
Administration and Policy in Mental Health and Mental Health Services Research|2022
12 cit.
8
Using the Matrixed Multiple Case Study approach to identify factors affecting the uptake of IPV screening programs following the use of implementation facilitation
Implementation Science Communications|2023
12 cit.
9
Sustaining the collaborative chronic care model in outpatient mental health: a matrixed multiple case study
Implementation Science|2024
12 cit.
10
Symptom Clusters in Adults with Post-COVID-19: A Cross-Sectional Survey
Clinical Nursing Research|2023
11 cit.

Current Senior Leaders

Established & currently active

Current Senior Leaders Researchers

1
Ron D. Hays
RAND Corporation
2
Leonard L. Berry
Agricultural Marketing Service
3
Paul D. Cleary
Yale University
4
Arnold M. Epstein
Brigham and Women's Hospital
5
John E. Ware
Unknown
6
James W. Thomas
National Institutes of Health
7
Tuan D. Nguyen
University of Missouri
8
Mohammad Karamouzian
St. Michael's Hospital
9
Nguyen Tien Huy
Duy Tan University
10
Linda H. Aiken
University of Pennsylvania

Current Senior Leaders Papers

1
The MOS 36-item short-form health survey (SF-36). I. Conceptual framework and item selection.
PubMed|1992
34k cit.
2
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing|1985
17.2k cit.
3
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing|1985
10k cit.
4
Hospital Nurse Staffing and Patient Mortality, Nurse Burnout, and Job Dissatisfaction
JAMA|2002
5.2k cit.
5
The Patient-Reported Outcomes Measurement Information System (PROMIS) developed and tested its first wave of adult self-reported health outcome item banks: 2005–2008
Journal of Clinical Epidemiology|2010
5.1k cit.
6
The Concept of Access
Medical Care|1981
3.4k cit.
7
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
Journal of the Academy of Marketing Science|1995
3.1k cit.
8
Assessment of client/patient satisfaction: Development of a general scale
Evaluation and Program Planning|1979
2.9k cit.
9
The rand 36‐item health survey 1.0
Health Economics|1993
2.9k cit.
10
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
Journal of Marketing|1994
2.9k cit.

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