Leaderboards/Customer churn and segmentation

Customer churn and segmentation

Last updated July 7, 2026

Rising Stars

New and hot

Rising Stars Researchers

1
Nabilla Farah Raissa Maharani
University of Indonesia
2
Sheshadri Chatterjee
Indian Institute of Technology Kharagpur
3
Kayalvily Tabianan
INTI International University
4
Soumi De
Techno India University
5
Neha Chaudhuri
Toronto Baptist Seminary and Bible College
6
Xiancheng Xiahou
Osaka Sangyo University
7
Thuy Duong Oesterreich
Osnabrück University
8
Lewlisa Saha
Techno India University
9
Kamil Matuszelański
University of Warsaw
10
Mahmoud SalahEldin Kasem
Chungbuk National University

Rising Stars Papers

1
E-Commerce Promotional Products Selection Using SWARA and TOPSIS
International Journal of Innovative Science and Research Technology (IJISRT)|2024
1.5k cit.
2
Immersive collaborative business process and extended reality-driven industrial metaverse technologies for economic value co-creation in 3D digital twin factories
Oeconomia Copernicana|2025
38 cit.
3
Assessing the impact of digital transformation on green supply chain for achieving carbon neutrality and accelerating circular economy initiatives
Computers & Industrial Engineering|2025
28 cit.
4
Exploring the effect of government incentives on electric vehicle purchase intention in smart cities
Journal of Cleaner Production|2024
25 cit.
5
What drives individuals’ trusting intention in digital platforms? An exploratory meta-analysis
Management Review Quarterly|2024
21 cit.
6
Impacts of Industry 5.0 in Supply Chain Flow in Post COVID-19 Era: Moderating Role of Senior Leadership Support
Information Systems Frontiers|2024
16 cit.
7
Outpacing choices: Examining dynamic consumer preferences across multi-generational information-intensive digital products
International Journal of Information Management|2024
11 cit.
8
Do you believe it? Examining user engagement with fake news on social media platforms
Technological Forecasting and Social Change|2024
11 cit.
9
Reassessing the Constructs Related to Technology Adoption Theories in the Global Marketing Domain in Light of the Emergence of GenAI
Journal of Global Marketing|2024
9 cit.
10
Assessing the impact of consumption values on satisfaction and usage intentions of millet-based food products
British Food Journal|2024
9 cit.

Emerging Leaders

Gaining momentum

Emerging Leaders Researchers

1
Shipra Varshney
National Institute of Solar Energy
2
K. Ch. Chatzisavvas
University of Western Macedonia
3
Sérgio Moro
Iscte – Instituto Universitário de Lisboa
4
Karamollah Bagherifard
Islamic Azad University Yasuj
5
Pratyush Sethi
Barkatullah University
6
Yomi Kastro
Teknoloji Arastirma ve Gelistirme Endustriyel Urunler Bilisim Teknolojileri San Tic
7
Nicholas P. Danks
Trinity College Dublin
8
Kristof Coussement
Centre National de la Recherche Scientifique
9
Seppe K. L. M. vanden Broucke
Ghent University
10
A. Neyaa
SASTRA University

Emerging Leaders Papers

1
Customer engagement with digitalized interactive platforms in retailing
Journal of Business Research|2023
79 cit.
2
Explainable AI for enhanced decision-making
Decision Support Systems|2024
66 cit.
3
How tech companies advance sustainability through artificial intelligence: Developing and evaluating an AI x Sustainability strategy framework
Industrial Marketing Management|2024
50 cit.
4
A decision support framework to incorporate textual data for early student dropout prediction in higher education
Decision Support Systems|2023
49 cit.
5
Hey chatbot, why do you treat me like other people? The role of uniqueness neglect in human-chatbot interactions
Journal of Strategic Marketing|2023
31 cit.
6
Tracing the evolution of digitalisation research in business and management fields: Bibliometric analysis, topic modelling and deep learning trend forecasting
Journal of Information Science|2023
23 cit.
7
Intelligent Process Automation and Business Continuity: Areas for Future Research
Information|2023
20 cit.
8
Efficient intent classification and entity recognition for university administrative services employing deep learning models
Intelligent Systems with Applications|2023
18 cit.
9
People-centered distributed ledger technology-IoT architectures: A systematic literature review
Telematics and Informatics|2022
15 cit.
10
Data and text mining from online reviews: An automatic literature analysis
Wiley Interdisciplinary Reviews Data Mining and Knowledge Discovery|2022
14 cit.

Current Senior Leaders

Established & currently active

Current Senior Leaders Researchers

1
Dirk Van den Poel
Indian School of Business
2
V. Kumar
Brock University
3
David W. Stewart
University of Southern California
4
Manfred Krafft
University of Auckland
5
Wayne D. Hoyer
Systems & Processes Engineering Corporation (United States)
6
John Riedl
United Monolithic Semiconductor (France)
7
Bart Baesens
KU Leuven
8
M. Dachyar
University of Indonesia
9
Sebastian Tillmanns
University of Münster
10
Paulo Rita
Universidade Nova de Lisboa

Current Senior Leaders Papers

1
Item-based collaborative filtering recommendation algorithms
Unknown Journal|2001
9k cit.
2
Evaluating collaborative filtering recommender systems
ACM Transactions on Information Systems|2004
5.8k cit.
3
GroupLens
Unknown Journal|1994
5k cit.
4
An Algorithmic Framework for Performing Collaborative Filtering
ACM SIGIR Forum|2017
2.6k cit.
5
GroupLens
Communications of the ACM|1997
2.4k cit.
6
Cluster Analysis in Marketing Research: Review and Suggestions for Application
Journal of Marketing Research|1983
2k cit.
7
An algorithmic framework for performing collaborative filtering
Unknown Journal|1999
2k cit.
8
Analysis of recommendation algorithms for e-commerce
Unknown Journal|2000
1.8k cit.
9
Explaining collaborative filtering recommendations
Unknown Journal|2000
1.7k cit.
10
Recommender systems in e-commerce
Unknown Journal|1999
1.7k cit.

Indexing Customer churn and segmentation Reagents

Citation data for reagents in this field is currently compiling.